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• Troubleshooting - Grand Dif

When switched on, the diffuser is not working.

Potential issue: Power connection

• Check if the power is on or off.
• Check that the adaptor is securely plugged into the wall socket or power supply.
• Check if there is essential oil inside the bottle.

There is no mist or less mist is coming out of the diffuser.

Potential issue: Atomizer head is blocked

• Check for the essential oil build up on the ultrasonic plate. In case there is a buildup, follow the cleaning instructions.
• Check if there is sufficient oil, if not refill and restart.
• Check if the device is in rest mode or paused.

If it still does not work, contact our Support team.

The oil is leaking.

Potential Issue: Diffuser lid is displaced, the diffuser is tilted

• Check that the diffuser lid is screwed properly to the bottle and attached on the case.
• Make sure that the diffuser is set on a hard, flat surface.

The diffuser is creating a loud and unusual noise.

Potential issue: Pump is loose

• Check if all the parts are attached properly. If the issue still persists, contact our Support team.