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GENERAL QUESTIONS

WHY IS THE DIFFUSER NOT WORKING?

USB cable may not be properly plugged in or your diffuser ran out of battery

Check if the power is on or off and/or your diffuser is charged.
Check if there is essential oil inside the bottle.

WHY IS THERE NO MIST COMING OUT OF MY DIFFUSER?

Your atomizer head might be blocked.

Check if there is any scenting oil build up on the plate. In case there is a buildup, follow the cleaning instructions.

WHY IS THE DIFFUSER LEAKING?

Your diffuser head is either displaced or the the diffuser is tilted.

Check that the diffuser head is screwed properly to the bottle.
Make sure that the diffuser is set on a hard, flat surface.
Keep the diffuser constantly vertical do not tilt or keep the diffuser horizontal.

DO I NEED TO PUT WATER ON THE DIFFUSER?

No. Hydur Diffuser does not use water. It atomize the scenting oils using a series of tubes, dispersing the oils in their purest form.

WHAT TYPE OF OILS CAN I USE ON THE DIFFUSER?

Hydur Diffuser diffuses 100% essential oil or Hydur Scenting Oil. Other blends and oils may contain fragrances, base oils or synthetics that could result in malfunction. Hydur Scenting Oils are carefully blended and curated for Hydur Diffusers.

HOW DO I KNOW IF THE DIFFUSER IS FULLY CHARGED?

The red light indicator (if the diffuser is off) or purple light flashes repeatedly to indicate charging and will become solid white (if the diffuser is off) or solid blue (if the diffuser is on) once its fully charged.

WHAT IF THE SCENT IS TOO STRONG/WEAK FOR ME?

If you find the mist/intensity is too strong or weak, adjust the diffuser intensity to either a higher or lower setting to suit your preference.

DO I NEED TO CLEAN THE DIFFUSER?

Yes. It is recommended that you perform a cleaning cycle at least once a month.

HOW DO I RESET THE PASSWORD OF THE HYDUR SCENTING APP?

In case you forget the password, simply press the reset button to restore to factory settings. The default password is 8888.

HOW DO I CREATE A SCENTING SCHEDULE FROM THE HYDUR SCENTING APP?

The scent scheduling feature is only available on Plug Diff, Grandi Square, Ultra Tower Max and Ultra Cylinder Max.

To create a new scenting schedule using the app, simply:

Step 1: Select “Add New” under the “Schedule” section on the Homepage

Step 2: Choose to create your own schedule, or select one of the pre-set schedules

Step 3: Enter your desired Start time, End time, Name and intensity. If you would like the schedule to repeat, select the day(s) you would like it to repeat.

Step 4: Click “Save"

WILL MY diffuser WORK EVEN IF I AM NOT CONNECTED TO THE hydur scenting APP?

Yes. The diffuser will keep the schedules you have set. Once you reconnect via Bluetooth you can change the schedules, adjust the scent intensity or turn the diffuser off manually.

FAQS - MIDI SQUARE

How do i set up my MIDI SQUARE

WHAT ARE THE INTENSITY SETTINGS FOR THE MIDI SQUARE?

The Midi Square has 10 scent intensity settings:

Intensity Level Indicator Light	Length of Diffusion	Interval Between Diffusion	Oil Consumption (ml/hr)
1	3 secs	15 mins	0.04 ml
2	3 secs	13.5 mins	0.05 ml
3	3 secs	2 mins	0.11 ml
4	3 secs	1.25 mins	0.07 ml
5	3 secs	1.20 mins	0.08 ml
6	3 secs	6 mins	0.13 ml
7	3 secs	6 min	0.19 ml
8	3 secs	4.5 min	0.24 ml
9	3 secs	3 min	0.30 ml
10	3 secs	1.5mins	0.35 ml

WHAT IS THE AVERAGE OIL CONSUMPTION OF MIDI SQUARE?

Average scenting oil consumption ranges from 0.04 ml – 0.35 ml per hour.

HOW MUCH AREA DOES A MIDI SQUARE COVER?

A Midi Square will cover up to 20 square meters.

WHAT IS INCLUDED WHEN I BUY A MIDI SQUARE?

The Midi Square include :

(1) Midi Square
(1) 100ml Scent Bottle
(1) 300ml Room Spray
(1) D - Size Battery

Do I need to clean the diffuser?

Yes. It is recommended that you perform a cleaning cycle at least once a month.

FAQS - TINY DIFF

How do i set up my tiny diff

WHAT ARE THE INTENSITY SETTINGS FOR THE TINY DIFF?

The Tiny Diff has 2 scent intensity settings:

Intensity Level Color Indicator	Length of Diffusion	Interval Between Diffusion
Purple	5 secs	10 mins
Blue	5 secs	5 mins

WHAT IS THE AVERAGE OIL CONSUMPTION OF TINY DIFF?

Average scenting oil consumption ranges from 0.10 ml – 0.20 ml per hour.

HOW MUCH AREA DOES A TINY DIFF COVER?

A Tiny Diff will cover up to 10 square meters.

WHAT IS INCLUDED WHEN I BUY A TINY DIFF?

The Tiny Dif includes:

(1) Tiny Dif
(5) 5ml Scent Bottle and Scenting Oil
(1) 5ml Diffuser Cleaner
(1) USB Cable
(1) Sticker
(1) Clip

HOW LONG WILL MY DIFFUSER LAST?

A 5 ml bottle can last approximately 9 days, depending on the intensity settings and diffusing times.

FAQS - MIDI TOWER

HOW DO I SET UP MY MIDI TOWER?

WHAT ARE THE INTENSITY SETTINGS FOR THE Midi TOWER?

There are 3 scent intensity settings and based on your preference, you can adjust the scent intensity and set it to low, medium, or high. To change the scent intensity, gently press the scent intensity button.

Intensity Level Indicator Light	Length of Diffusion	Interval Between Diffusion	Oil Consumption (ml/hr)
Low	15 secs	2.75 mins	0.15 ml
Medium	60 secs	2 mins	0.60 ml
High	120 secs	1 min	1.20 ml

WHAT IS THE AVERAGE OIL CONSUMPTION OF MIDI TOWER

Average scenting oil consumption ranges from 0.15 ml – 1.20 per hour.

HOW MUCH AREA DOES A MIDI TOWER COVER?

A Midi Tower will cover up to 20 square meters.

WHAT IS INCLUDED WHEN I BUY A MIDI TOWER bundle?

The Midi Tower includes:

(1) Midi Tower
(2) 10ml Scenting Oil
(1) USB Type-C Cable
(1) Travel Pouch

HOW LONG WILL MY 10ml scent LAST?

A 10ml bottle can last approximately 12 days, depending on the intensity settings and diffusing times.

HOW LONG DOES IT TAKE FOR THE DIFFUSER TO BE FULLY CHARGED?

It will approximately take 6-hours to charge fully.

FAQS - DUO DIFF

HOW DO I SET UP MY DUO DIFF?

WHAT ARE THE INTENSITY SETTINGS FOR THE THE DUO DIFF?

The Duo Diff has 5 scent intensity settings:

Intensity Level Indicator Light	Length of Diffusion	Interval Between Diffusion	Oil Consumption (ml/hr)
1	5 secs	3 mins	0.008
2	10 secs	2 mins	0.02
3	30 secs	1.5 mins	0.08
4	60 secs	1 min	0.094
5	60 secs	30 secs	0.18

WHAT IS THE AVERAGE OIL CONSUMPTION OF THE DUO DIFF?

Average scenting oil consumption ranges from 0.008 ml – 0.18 ml per hour.

HOW MUCH AREA DOES A THE DUO DIFF cover?

The Duo Diff will cover up to 60 square meters.

WHAT IS INCLUDED WHEN I BUY A DUO DIFF?

The Duo Diff Bundle includes:

(1) Duo Diff
(2) 10ml Scent Bottle
(1) Type-C Cable

WHY IS THE ORANGE LIGHT BLINKING ON THE INTENSITY SETTINGS?

When the diffusion is on a resting mode you will see the indicator light blinking and when it is in diffusion mode the indicator light will become solid orange.

FAQS - PLUG DIFF

HOW DO I SET UP THE PLUG DIFF?

WHAT ARE THE INTENSITY SETTINGS FOR PLUG DIFF?

The Plug Diff has 4 scent intensity settings:

Intensity Level Indicator Light	Consumption	Interval Between Diffusion
1	0.07 ml	4.75 mins
2	0.15 ml	2.25 mins
3	0.23 ml	1.41 mins
4	0.30 ml	1 min

WHAT IS THE AVERAGE OIL CONSUMPTION OF PLUG DIFF?

Average scenting oil consumption ranges from 0.07 ml – 0.30 ml per hour.

HOW MUCH AREA DOES A PLUG DIFF COVER?

A Plug Diff will cover up to 30 square meters.

WHAT IS INCLUDED WHEN I BUY A plug diff BUNDLE?

The Plug Diff includes:

(1) Plug Diff
(2) 100ml Scent Bottle

HOW LONG WILL MY 100ml scent LAST?

A 100ml bottle can last approximately 40 days, depending on the intensity settings and diffusing times.

FAQS - GRANDI SQUARE

HOW DO I SET UP MY GRANDI SQUARE?

WHAT ARE THE INTENSITY SETTINGS FOR THE GRANDI SQUARE?

The Grandi Square has 20 scent intensity settings:

Intensity Level Indicator Light	Length of Diffusion	Interval Between Diffusion	Oil Consumption (ml/hr)
1	15 secs	5 mins	0.04 ml
2	15 secs	2.5 mins	0.07 ml
3	20 secs	2 mins	0.11 ml
4	20 secs	1.25 mins	0.15 ml
5	25 secs	1.20 mins	0.18 ml
6	30 secs	1.15 mins	0.22 ml
7	30 secs	1 min	0.25 ml
8	30 secs	50 secs	0.29 ml
9	30 secs	40 secs	0.32 ml
10	30 secs	33 secs	0.36 ml
11	33 secs	30 secs	0.40 ml
12	40 secs	30 secs	0.44 ml
13	50 secs	30 secs	0.47 ml
14	60 secs	30 secs	0.51 ml
15	75 secs	30 secs	0.55 ml
16	80 secs	25 secs	0.58 ml
17	85 secs	20 secs	0.62 ml
18	120 secs	20 secs	0.65 ml
19	150 secs	15 secs	0.69 ml
20	300 secs	15 secs	0.72 ml

WHAT IS THE AVERAGE OIL CONSUMPTION OF GRANDI SQUARE?

Average scenting oil consumption ranges from 0.07 ml – 1.65 ml per hour.

HOW MUCH AREA DOES A GRANDI SQUARE COVER?

A Grandi Square will cover up to 300 square meters.

WHAT IS INCLUDED WHEN I BUY A GRANDI SQUARE?

The Grandi Square includes:

(1) Grandi Square Diffuser
(1) 150ml Scent Bottle
(1) DC12 Power Adaptor
(1) PU Tube
(1) Connector
(4) Screws
(1) Gasket
(1) Wall Bracket
(2) Keys

HOW LONG WILL MY 100ml scent LAST?

A 100ml bottle can last approximately 10 days, depending on the intensity settings and diffusing times.

HOW DO I TURN THE DIFFUSER ON?

Connect the DC12 power adapter to the outlet and turn the power switch on. Local time and scent intensity levels will appear.

FAQS - ULTRA TOWER MAX

HOW DO I SET UP MY ULTRA TOWER MAX?

WHAT ARE THE INTENSITY SETTINGS FOR THE ultra TOWER max?

The Ultra Tower Max has 20 scent intensity settings:

Intensity Level Indicator Light	Length of Diffusion	Interval Between Diffusion	Oil Consumption (ml/hr)
1	15 secs	5 mins	0.30 ml
2	15 secs	2.5 mins	0.40 ml
3	20 secs	2 mins	0.60 ml
4	20 secs	1.25 mins	0.70 ml
5	25 secs	1.20 mins	0.80 ml
6	30 secs	1.15 mins	1.00 ml
7	30 secs	1 min	1.10 ml
8	30 secs	50 secs	1.20 ml
9	30 secs	40 secs	1.30 ml
10	30 secs	33 secs	1.50 ml
11	33 secs	30 secs	1.70 ml
12	40 secs	30 secs	1.90 ml
13	50 secs	30 sexs	2.20 ml
14	60 secs	30 secs	2.40 ml
15	75 secs	30 secs	2.60 ml
16	80 secs	25 secs	2.80 ml
17	85 secs	20 secs	3.00 ml
18	120 secs	20 secs	3.30 ml
19	150 secs	15 secs	3.50 ml
20	300 secs	15 secs	3.70 ml

WHAT IS THE AVERAGE OIL CONSUMPTION OF the ultra tower max?

Average scenting oil consumption ranges from 0.30 ml – 3.70 per hour.

HOW MUCH AREA DOES A ultra tower max cover?

An Ultra Tower Max will cover up to 830 square meters.

WHAT IS INCLUDED WHEN I BUY A ultra tower max bundle?

The Ultra Tower Max includes:

(1) Ultra Tower Max Diffuser
(2) 1000ml Scent Bottle
(1) 5 w Power Adaptor
(1) Key

HOW LONG WILL a 1000ml scent LAST?

A 1000 ml bottle can last approximately 1 month, depending on the intensity settings and diffusing times.

FAQS - CAR DIFF

How do i set up my car diff?

WHAT ARE THE INTENSITY SETTINGS FOR THE CAr DIFF?

The Car Diff has 4 scent intensity settings:

Intensity Level Indicator Light	Length of Diffusion	Interval Between Diffusion
1	5 secs	6 mins
2	5 secs	3 mins
3	10 secs	2 mins
4	10 secs	1 min

WHAT IS THE AVERAGE OIL CONSUMPTION OF CAR DIFF?

Average scenting oil consumption ranges from 0.02 ml – 0.07 ml per hour.

HOW MUCH AREA DOES A CAR DIFF COVER?

A Car Diff will cover up to 10 square meters.

WHAT IS INCLUDED WHEN I BUY A car diff bundle?

The Car Diff Bundle includes:

(1) Car Diff
(2) 10ml Diffuser Scenting Oil
(1) 30ml Empty Bottle
(1) Hydur Eco Pouch
(1) USB Cable
(1) Bottle Cap