Shipping policy

SHIPPING & RETURN

Due to the current situation, Hydur reserve the right to review each return or exchange on a case-to-case basis.

COUNTRIES WE ARE CURRENTLY ABLE TO SHIP TO IN EUROPE INCLUDE;

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Monaco, Netherlands, Norway, Poland, Portugal, Republic of Ireland, Romania, Slovakia, Slovenia, Spain, Sweden and Switzerland.

If you would like to purchase any of our products, please contact us on info@hydur.com

Return & Exchange Guidelines

Be sure to check the products thoroughly upon receiving the parcel and in the event of a return, you will be required to send the product back in its original condition, including packaging and accessories.

Once your return has arrived at Hydur, it will be processed within 2-5 business days. You may return:

  1. Any Product which is faulty or defective (misuse of product, accident or neglect not included). Such products must be returned within fourteen (14) days of receipt and whenever possible, returned products will be replaced with a new Product and when an exchange is not feasible, 100% refund will be processed in the same method of payment of the purchase price and applicable tax, including shipping fees.

Shipping & Taxes

 UK, Europe and Bahrain Orders

  • Our orders are shipped from UK and Bahrain and will be shown prices inclusive of VAT at the current rate.
  • Orders are generally shipped within two (2) business days (except weekend and holidays) if within GCC and 1-2 business days if within UK.
  • Orders within Europe are shipped at Standard Shipping rates and can take around 2 to 10 Working days, subject to Custom Clearance in your country.
  • Our free shipping only applies within Bahrain and UK. Shipping rates will vary depending on the delivery location.
  • An Invoice and Return Label (in case of return and exchange) will be included along with your product. You may track the delivery status through your selected courier website.
  • You can manually select the preferred shipping method on check out when you place your Hydur orders.
  • Hydur will not be held liable for delays in delivery or for failure to perform due to causes beyond our control, including but not limited to force majeure.
  • Hydur will not take responsibility for the delivery if the recipient is not available to be contacted by the courier at the time of the delivery.
  • Please understand that shipping maybe delayed depending on the customs clearance procedure for your country. In addition to the shipping and handling fees charged with your order, import taxes and other fees (such as custom clearance fees) may be imposed. All taxes and fees incurred after shipment are the customer's responsibility. Custom rules and regulations differ per region. Please contact your local customs office directly for more information.

International Orders

Orders placed outside of UK and Bahrain are shipped on Delivery Duties Unpaid (DDU) basis. Customs, duties and taxes are not included in the item price or shipping cost. When you place an international order you agree to pay any applicable custom fees, taxes and duties levied by your destination country. Any applicable fees will be collected from you by the carrier upon delivery. Please check with your local customs office to determine what these additional costs will be prior to purchase.

Customers must take full liability for any parcels returned back to us due to unpaid customs or tax charges. Postal charges, return shipment costs, custom charges and handling fees will all be deductible from any refund due.

Note that it is normal for the parcel to show some wear, however, if you think the damage occurred during shipment or in transit, please notify us immediately and send an email to info@hydur.com. Please make sure that you retain the shipping box, packing materials and the damaged Product for inspection by the courier.

  1. Incorrect Product is delivered. Such Products must be returned within fourteen (14) days of receipt. Whenever possible, returned products will be replaced with a new Product and when an exchange is not feasible, 100%refund will be processed in the same method of payment of the purchase price and applicable tax, including shipping fees. Return and/or exchange can be made provided that the product is:
  • Unopened or unused
  • Package and label have not been tampered or damaged
  • Product and package are in good condition

We do not accept returns and refunds on the following: 

  1. Subscription There are no returns, exchange or refunds on Products shipped according to a Subscription. If your Subscription is for monthly, three, six, or twelve-month period, you have the option to change your preferences for the next shipment provided that your changes are made 10 days prior to your scheduled delivery.
  2. Oils. There are no returns, exchange or refunds on Oils.
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