To keep your diffuser clean and ensure the best mixture of Hydur Fragrances it is recommended that you perform a cleaning cycle on your diffuser at least once a month, if you use your diffuser daily or in case any of these situation happens:

• Switch or change to another Scenting Oil
• Atomization volume becomes weak or there is no mist or less mist than usual

To do a cleaning cycle on your diffuser, follow these steps:

Step 1: Turn the device off and unplug prior to cleaning.
Step 2: Gently wipe the plate using a cotton swab dipped in rubbing/isopropyl alcohol.
Step 3: Fill a clean bottle with isopropyl alcohol.
Step 4: Install the bottle filled with rubbing alcohol to the diffuser and turn it on. Let it diffuse for 5-20 minutes or until the essential oil scent wears off.
Step 5: Replace the bottle of rubbing/isopropyl alcohol with your scenting oil.

Note: If scenting oil begins to build up on the lid, gently wipe it off using water or alcohol. Do not use aerosol sprays, solvents, or abrasives to clean the plastic or metal housing.

To clean and reuse your bottles, follow these steps:
Step 1: Prepare a large tub and have a bath towel you can lay on your counter to soak up the water.
Step 2: Unscrew the cap from the diffuser.
Step 3: Soak the bottle in a tub of warm, soapy water for 10-15 minutes.
Step 4: Put them in a new tub of warm water combined with a 1/2 cap of non-toxic cleaner and let it soak for 5-10 minutes.
Step 5: Soak the bottle, rinse one last time and let it air dry on a towel until they are completely dry.

• Unplug the diffuser immediately and discontinue use in the event of smoke or a burning smell
• Do not wrap the adaptor with cloth, paper, or anything that may result to avoid abrasions, cuts, fraying, crimping, and kinking
• Do not disassemble or attempt to self-repair the diffuser, this will void the warranty. Any damage caused by the user does not qualify for replacement by Hydur Fragrances
• Disconnect the diffuser from power adaptor before refilling, cleaning or moving the diffuser
• Clean the sensor with a rubbing alcohol-soaked cotton swab
• Do not use metal objects to clean the sensor; use only a cotton swab or cloth dipped in isopropyl alcohol or a neutral detergent
• Make sure to clean the unit before switching to different scenting oils
• Use only essential oils or Hydur scenting oils. Artificial, synthetic, or impure oils and fragrances can damage the diffuser.
• Avoid placing the diffuser in direct sunlight, close to a refrigerator or fan, or in a hot environment
• When not in use, clean the diffuser and store dry at 0°C—50°C, 5%-95% humidity.

DC12 cable may not be properly plugged in.

• Check if the power is on or off.
• Check if there is scenting or essential oil inside the bottle.

Your atomizer head might be blocked.

• Check if there is any scenting oil build up on the plate. In case there is a buildup, follow the cleaning instructions.

Your diffuser head is either displaced or the the diffuser is tilted.

• Check that the diffuser head is screwed properly to the bottle.
• Make sure that the diffuser is set on a hard, flat surface.
• Keep the diffuser constantly vertical do not tilt or keep the diffuser horizontal.

No. The Trio Diff diffuser does not use water. It atomize the scenting oils using a series of tubes, dispersing the oils in their purest form.

The Trio Diff diffuses 100% essential oil or Hydur Scenting Oil. Other blends and oils may contain fragrances, base oils or synthetics that could result in malfunction. Hydur Scenting Oils are carefully blended and curated for Hydur Diffusers.

If you find the mist/intensity is too strong or weak, adjust the diffuser intensity to either a higher or lower setting to suit your preference.

Average scenting oil consumption ranges from 0.058 ml – .881 ml per hour per bottle.

A Trio Diff will cover up to 500 sqm

The Trio Diff Bundle Include

• Trio Diff
• 3 x 100ml Diffuser Scenting Oil
• Power Cable
• 3 x 150ml PET Bottle

Yes. It is recommended that you perform a cleaning cycle at least once a month.

The amount of diffuser scenting oil used during diffusion may vary based on the frequency and duration of use, and can be monitored through the Hydur Scenting app.

The diffuser's scenting oil consumption can be calibrated using our app. We recommend calibrating your diffuser every 10 days if it has been in use for that long.

To calibrate, follow these steps:

Step 1: Measure the amount of remaining scenting oil in the bottle.

Step 2: Tap the 'Calibrate' button in the app.

Step 3: Enter the measured amount of remaining scenting oil.

Step 4: Tap 'Confirm'

The Trio Diff has three diffuser heads that can be used individually or together, allowing for up to three scents to be diffused simultaneously. 

In case you forget the password, simply press the reset button to restore to factory settings. The default password is 8888.

Step 1:. Press down on the diffuser head until it clicks. The diffuser head will pop up slightly, allowing you to easily pull it out.

Step 2: Pull the scent bottles and carefully take it out of the machine.

Step 3: Unscrew the diffuser head and fill the bottles with diffuser scenting oil.

Step 4: Screw and place the bottle back to the diffuser machine.

Step 5: Plug in the power adapter and turn the machine ON, the machine will beep to indicate its ON and ready to operate.

Step 7: Adjust the desired intensity level by connecting to the Hydur Scenting app Bluetooth. The app allows you to control your diffusion levels and settings based on your preferred day and time. The Hydur Scenting controller app is available to download on IOS or android.

Step 8: Place your Trio Diff any ventilated indoor space.   

To create a new scenting schedule using the app, simply:

Step 1: Select “Add New” under the “Schedule” section on the Homepage

Step 2: Choose to create your own schedule, or select one of the pre-set schedules

Step 3: Enter your desired Start time, End time, Name and intensity. If you would like the schedule to repeat, select the day(s) you would like it to repeat.

Step 4: Click “Save"

lf you forget the password, please press the ‘Reset’ button to restore factory settings. The factory settings password is ‘8888.’