FREE DELIVERY ON ALL ORDERS OVER BD10
+973 38890061
0 Shopping Cart 0.000 BD
CLOSE

YOUR SHOPPING CART IS CURRENTLY EMPTY

Do not hesitate. Check out our wide range of products!

We are here to help

GENERAL QUESTIONS

WHY IS THE DIFFUSER NOT WORKING?

USB cable may not be properly plugged in or your diffuser ran out of battery

  • Check if the power is on or off and/or your diffuser is charged.
  • Check if there is essential oil inside the bottle.

WHY IS THERE NO MIST COMING OUT OF MY DIFFUSER?

Your atomizer head might be blocked.

  • Check if there is any scenting oil build up on the plate. In case there is a buildup, follow the cleaning instructions.

WHY IS THE DIFFUSER LEAKING?

Your diffuser head is either displaced or the the diffuser is tilted.

  • Check that the diffuser head is screwed properly to the bottle.
  • Make sure that the diffuser is set on a hard, flat surface.
  • Keep the diffuser constantly vertical do not tilt or keep the diffuser horizontal.

DO I NEED TO PUT WATER ON THE DIFFUSER?

No. Hydur Diffuser does not use water. It atomize the scenting oils using a series of tubes, dispersing the oils in their purest form.

WHAT TYPE OF OILS CAN I USE ON THE DIFFUSER?

Hydur Diffuser diffuses 100% essential oil or Hydur Scenting Oil. Other blends and oils may contain fragrances, base oils or synthetics that could result in malfunction. Hydur Scenting Oils are carefully blended and curated for Hydur Diffusers.

HOW DO I KNOW IF THE DIFFUSER IS FULLY CHARGED?

The red light indicator (if the diffuser is off) or purple light flashes repeatedly to indicate charging and will become solid white (if the diffuser is off) or solid blue (if the diffuser is on) once its fully charged.

WHAT IF THE SCENT IS TOO STRONG/WEAK FOR ME?

If you find the mist/intensity is too strong or weak, adjust the diffuser intensity to either a higher or lower setting to suit your preference.

DO I NEED TO CLEAN THE DIFFUSER?

Yes. It is recommended that you perform a cleaning cycle at least once a month.

HOW DO I RESET THE PASSWORD OF THE HYDUR SCENTING APP?

In case you forget the password, simply press the reset button to restore to factory settings. The default password is 8888.

HOW DO I CREATE A SCENTING SCHEDULE FROM THE HYDUR SCENTING APP?

The scent scheduling feature is only available on Plug Diff, Grandi Square, Ultra Tower Max and Ultra Cylinder Max.

To create a new scenting schedule using the app, simply:

Step 1: Select “Add New” under the “Schedule” section on the Homepage

Step 2: Choose to create your own schedule, or select one of the pre-set schedules

Step 3: Enter your desired Start time, End time, Name and intensity. If you would like the schedule to repeat, select the day(s) you would like it to repeat.

Step 4: Click “Save"

WILL MY diffuser WORK EVEN IF I AM NOT CONNECTED TO THE hydur scenting APP?

Yes. The diffuser will keep the schedules you have set. Once you reconnect via Bluetooth you can change the schedules, adjust the scent intensity or turn the diffuser off manually.

FAQS - MAXI TOWER

HOW DO I SET UP MY MAXI TOWER?

WHAT ARE THE INTENSITY SETTINGS FOR THE MAXI TOWER?

The Maxi Tower has 3 scent intensity settings:

Intensity Level Indicator Light Length of Diffusion Interval Between Diffusion Oil Consumption (ml/hr)

1

5 secs

2.5 mins

0.03

2

5 secs

2 mins

0.05

3

10 secs

1 min

0.1

WHAT IS THE AVERAGE OIL CONSUMPTION OF MAXI TOWER

Average scenting oil consumption ranges from 0.02 ml – 0.07 ml per hour.

HOW MUCH AREA DOES A MAXI TOWER COVER?

A Maxi Tower will cover up to 10 square meters.

WHAT IS INCLUDED WHEN I BUY A MAXI TOWER bundle?

The Maxi Tower Bundle includes:

  • (1) Maxi Tower Diffuser
  • (2) 10ml Scent Bottle
  • (1) Type-C Cable

HOW LONG WILL MY 10ml scent LAST?

A 10ml bottle can last approximately 12 days, depending on the intensity settings and diffusing times.

HOW DO I ADJUST, CHANGE OR SWITCH OFF THE AMBIENT LIGHT?

There is a total of 9 color options to choose from - red, orange, yellow, cyan, blue, purple, pink and white. To change the ambient light, press the ambient light control button.

FAQS - CAR DIFF

How do i set up my car diff?

WHAT ARE THE INTENSITY SETTINGS FOR THE CAr DIFF?

The Car Diff has 4 scent intensity settings:

Intensity Level Indicator Light Length of Diffusion Interval Between Diffusion

1

5 secs

6 mins

2

5 secs

3 mins

3

10 secs

2 mins

4

10 secs

1 min

WHAT IS THE AVERAGE OIL CONSUMPTION OF CAR DIFF?

Average scenting oil consumption ranges from 0.02 ml – 0.07 ml per hour.

HOW MUCH AREA DOES A CAR DIFF COVER?

A Car Diff will cover up to 10 square meters.

WHAT IS INCLUDED WHEN I BUY A car diff bundle?

The Car Diff Bundle includes:

  • (1) Car Diff
  • (2) 10ml Diffuser Scenting Oil
  • (1) 30ml Empty Bottle
  • (1) Hydur Eco Pouch
  • (1) USB Cable
  • (1) Bottle Cap

HOW LONG WILL MY 10ml scent LAST?

A 10ml bottle can last approximately 30 days, depending on the intensity settings and diffusing times.

FAQS - PLUG DIFF

HOW DO I SET UP THE PLUG DIFF?

WHAT ARE THE INTENSITY SETTINGS FOR PLUG DIFF?

The Plug Diff has 4 scent intensity settings:

Intensity Level Indicator Light Consumption Interval Between Diffusion

1

0.07 ml

4.75 mins

2

0.15 ml

2.25 mins

3

0.23 ml

1.41 mins

4

0.30 ml

1 min

WHAT IS THE AVERAGE OIL CONSUMPTION OF PLUG DIFF?

Average scenting oil consumption ranges from 0.07 ml – 0.30 ml per hour.

HOW MUCH AREA DOES A PLUG DIFF COVER?

A Plug Diff will cover up to 30 square meters.

WHAT IS INCLUDED WHEN I BUY A plug diff BUNDLE?

The Plug Diff includes:

  • (1) Plug Diff
  • (2) 100ml Scent Bottle

HOW LONG WILL MY 100ml scent LAST?

A 100ml bottle can last approximately 40 days, depending on the intensity settings and diffusing times.

FAQS - GRANDI SQUARE

HOW DO I SET UP MY GRANDI SQUARE?

WHAT ARE THE INTENSITY SETTINGS FOR THE GRANDI SQUARE?

The Grandi Square has 20 scent intensity settings:

Intensity Level Indicator Light Length of Diffusion Interval Between Diffusion Oil Consumption (ml/hr)

1

15 secs

5 mins

0.04 ml

2

15 secs

2.5 mins

0.07 ml

3

20 secs

2 mins

0.11 ml

4

20 secs

1.25 mins

0.15 ml

5

25 secs

1.20 mins

0.18 ml

6

30 secs

1.15 mins

0.22 ml

7

30 secs

1 min

0.25 ml

8

30 secs

50 secs

0.29 ml

9

30 secs

40 secs

0.32 ml

10

30 secs

33 secs

0.36 ml

11

33 secs

30 secs

0.40 ml

12

40 secs

30 secs

0.44 ml

13

50 secs

30 sexs

0.47 ml

14

60 secs

30 secs

0.51 ml

15

75 secs

30 secs

0.55 ml

16

80 secs

25 secs

0.58 ml

17

85 secs

20 secs

0.62 ml

18

120 secs

20 secs

0.65 ml

19

150 secs

15 secs

0.69 ml

20

300 secs

15 secs

0.72 ml

WHAT IS THE AVERAGE OIL CONSUMPTION OF GRANDI SQUARE?

Average scenting oil consumption ranges from 0.07 ml – 1.65 ml per hour.

HOW MUCH AREA DOES A GRANDI SQUARE COVER?

A Grandi Square will cover up to 300 square meters.

WHAT IS INCLUDED WHEN I BUY A GRANDI SQUARE?

The Grandi Square includes:

  • (1) Grandi Square Diffuser
  • (1) 150ml Scent Bottle
  • (1) DC12 Power Adaptor
  • (1) PU Tube
  • (1) Connector
  • (4) Screws
  • (1) Gasket
  • (1) Wall Bracket
  • (2) Keys

HOW LONG WILL MY 100ml scent LAST?

A 100ml bottle can last approximately 10 days, depending on the intensity settings and diffusing times.

HOW DO I TURN THE DIFFUSER ON?

Connect the DC12 power adapter to the outlet and turn the power switch on. Local time and scent intensity levels will appear.

FAQS - ULTRA CYLINDER MAX

HOW DO I SET UP MY ULTRA CYLINDER MAX?

WHAT ARE THE INTENSITY SETTINGS FOR THE ultra cylinder max?

The Grandi Square has 20 scent intensity settings:

Intensity Level Indicator Light Length of Diffusion Interval Between Diffusion Oil Consumption (ml/hr)

1

15 secs

5 mins

0.04 ml

2

15 secs

2.5 mins

0.07 ml

3

20 secs

2 mins

0.11 ml

4

20 secs

1.25 mins

0.15 ml

5

25 secs

1.20 mins

0.18 ml

6

30 secs

1.15 mins

0.22 ml

7

30 secs

1 min

0.25 ml

8

30 secs

50 secs

0.29 ml

9

30 secs

40 secs

0.32 ml

10

30 secs

33 secs

0.36 ml

11

33 secs

30 secs

0.40 ml

12

40 secs

30 secs

0.44 ml

13

50 secs

30 sexs

0.47 ml

14

60 secs

30 secs

0.51 ml

15

75 secs

30 secs

0.55 ml

16

80 secs

25 secs

0.58 ml

17

85 secs

20 secs

0.62 ml

18

120 secs

20 secs

0.65 ml

19

150 secs

15 secs

0.69 ml

20

300 secs

15 secs

0.72 ml

WHAT IS THE AVERAGE OIL CONSUMPTION OF the ultra cylinder max?

Average scenting oil consumption ranges from 0.07 ml – 1.65 ml per hour.

HOW MUCH AREA DOES A ultra cylinder max cover?

An Ultra Cylinder Max will cover up to 400 square meters.

WHAT IS INCLUDED WHEN I BUY A ultra cylinder max bundle?

The Ultra Cylinder Max includes:

  • (1) Ultra Cylinder Diffuser
  • (1) 1000ml Scent Bottle
  • (1) 5 w Power Adaptor

HOW LONG WILL a 1000ml scent LAST?

A 1000 ml bottle can last approximately 2 months, depending on the intensity settings and diffusing times.

HOW DO I TURN THE DIFFUSER ON?

Connect the DC12 power adapter to the outlet and turn the power switch on. Local time and scent intensity levels will appear.

FAQS - ULTRA TOWER MAX

HOW DO I SET UP MY ULTRA TOWER MAX?

WHAT ARE THE INTENSITY SETTINGS FOR THE ultra TOWER max?

The Ultra Tower Max has 20 scent intensity settings:

Intensity Level Indicator Light Length of Diffusion Interval Between Diffusion Oil Consumption (ml/hr)

1

15 secs

5 mins

0.30 ml

2

15 secs

2.5 mins

0.40 ml

3

20 secs

2 mins

0.60 ml

4

20 secs

1.25 mins

0.70 ml

5

25 secs

1.20 mins

0.80 ml

6

30 secs

1.15 mins

1.00 ml

7

30 secs

1 min

1.10 ml

8

30 secs

50 secs

1.20 ml

9

30 secs

40 secs

1.30 ml

10

30 secs

33 secs

1.50 ml

11

33 secs

30 secs

1.70 ml

12

40 secs

30 secs

1.90 ml

13

50 secs

30 sexs

2.20 ml

14

60 secs

30 secs

2.40 ml

15

75 secs

30 secs

2.60 ml

16

80 secs

25 secs

2.80 ml

17

85 secs

20 secs

3.00 ml

18

120 secs

20 secs

3.30 ml

19

150 secs

15 secs

3.50 ml

20

300 secs

15 secs

3.70 ml

WHAT IS THE AVERAGE OIL CONSUMPTION OF the ultra tower max?

Average scenting oil consumption ranges from 0.30 ml – 3.70 per hour.

HOW MUCH AREA DOES A ultra tower max cover?

An Ultra Tower Max will cover up to 830 square meters.

WHAT IS INCLUDED WHEN I BUY A ultra tower max bundle?

The Ultra Tower Max includes:

  • (1) Ultra Tower Max Diffuser
  • (2) 1000ml Scent Bottle
  • (1) 5 w Power Adaptor
  • (1) Key

HOW LONG WILL a 1000ml scent LAST?

A 1000 ml bottle can last approximately 1 month, depending on the intensity settings and diffusing times.

STILL HAVE ANY QUESTIONS?

Customer Support

+973 388 900 61

Email

info@hydur.com